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 Why contact? What problem do you have? Have you bought before? With an example you will be able to see the importance of personalization and what it consists of. Imagine that Pedro has problems with the storage of his smartphone . He is very small and has fallen short in a very short time. to fix it and comes across the blog of your mobile store. In that article you explain that storage cannot be expanded and that the best, albeit expensive, solution is to upgrade to a model with more memory The 6 key technologies for a call center in 2023.

 ACD: the software in charge of receiving Phone Number List managing and distributing all the calls that arrive at the call center . Your goal is to get every call to the right agent . 2.- IVR: allows users to interact with the call center without the need for an agent. It is the “voice” that guides you through the different departments and asks questions to assess the status of your call. Some are so advanced that they can resolve doubts without the call going through an agent. 3.- CRM: it is a system that manages everything that happens in the call center , from calls with users to calls between agents.



It integrates multi-channel systems and automates a large part of the actions of a common call center . 4.- CTI: it is the technology in charge of eliminating the telephone lines of the call centers . Thanks to the Internet and devices such as computers and smartphones , he is able to make and receive calls without a fixed line and from anywhere in the world. 5.- VoIP: it is the next level to the CTI. It is capable of making a call between devices without the need for coverage. Instead of using analog phone lines, the IP protocol is used to transmit the voice and other data necessary for the call.